Asked Questions

ReKlame is dedicated to improving the lives
of underserved communities through accessible,
cost-effective psychiatric care. Here are
the answers to our most common questions.

Asked Questions

ReKlame is dedicated to improving the lives
of underserved communities through accessible,
cost-effective psychiatric care. Here are
the answers to our most common questions.

Do you accept insurance?2022-01-05T19:39:42+00:00

Yes. We currently accept UnitedHealthcare, Oxford, United Medical Resources [UMR], Harvard Pilgrim, Cigna, Aetna, and certain WellFleet plans. We will also provide a superbill for any out-of-network (OON) insurance providers. To find out more about processing insurance and ReKlame’s payment options go here

Do you accept community, state plans, Medicare or Medicaid?2022-01-05T19:39:24+00:00

Currently, we do not accept these kinds of plans; however, we do provide competitive rates for out-of-pocket visits.  We can also guide you on using your HSA or FSA for your mental health care treatment. To find out more, go here.

If you don’t accept my coverage, what are my options?2022-01-05T19:38:01+00:00

Even if we don’t accept your insurance, there is still a possibility that you can get coverage.  In these cases,  you can pay out-of-pocket at the time of the visit, and our team will provide a “superbill” that you can give to your insurer for reimbursement.  Generally, clients received a 50-80% reimbursement, after the deductible is met. To learn more about processing payments, go to our pricing & insurance page.

How long does it take to be reimbursed if I am using on benefits?2022-01-05T19:40:23+00:00

Reimbursement for out-of-network benefits will depend on your insurance carrier and policy. It may take anywhere from 4 to 6 weeks. To learn more about processing payments, go to our pricing & insurance page

Is there someone at ReKlame Health who will help me process my insurance?2022-01-05T19:40:46+00:00

Yes. Our client navigator will guide you through your whole experience with ReKlame, and that includes payment. A ReKlame navigator will go over your personalized treatment plan and help you with processing your insurance forms. Our aim is to make your experience as smooth as possible.

How do I book an appointment?2022-01-05T19:41:33+00:00

You can book an appointment by emailing us at hello@reklamehealth.com, or calling/texting us at 718-790-4511, or by requesting an appointment slot through our website here.

What is your cancellation policy?2022-01-05T19:41:53+00:00

ReKlame requires at least 48-hour notice for appointment cancellations.

What does “telehealth” mean?2022-01-05T19:42:12+00:00

In order to improve accessibility to mental health care, ReKlame is a 100% telehealth clinic.  Clients meet with their provider online through SPRUCE, our HIPAA compliant and completely secure, telehealth system, allowing them to receive effective care from the comfort of their own home or another desired safe space.

How long is an initial appointment?2022-01-05T19:42:30+00:00

An initial session with a Nurse Practitioner will take about 45 to 60 minutes, and follow-up sessions will be around 15 to 20 minutes. The frequency of the visit will depend on your individual needs.

What can I expect during the first appointment?2022-01-05T19:42:45+00:00

During the first appointment, your clinician will spend time getting to know you, your mental health, medical history, and concerns you may have, and anything else you feel is important for us to know. We believe in a non-judgmental, stigma-free zone, so please consider this a free space to ask questions and be completely honest. Following this appointment, you will receive your personalized treatment plan that will help you start your journey toward better mental health.

What is a personalized treatment plan?2022-01-05T19:42:59+00:00

No matter the mental health issue a person may be struggling with, each person is unique and requires specialized treatment suited to their needs. When you work with a ReKlame clinician, you will receive a comprehensive summary of our first visit and a clear outline of action steps and resources that you can use to facilitate your journey toward deep healing.

How do I know what services fit my needs?2022-01-05T19:43:33+00:00

ReKlame offers a diverse team of psychiatric nurse practitioners who provide quality care in all areas of treatment; however, each of us has our own specialization and areas of professional interest.  To find the best service for your needs, please visit meet the team, and book an appointment with a ReKlame clinician who feels right for you.

What is a nurse practitioner in psychiatry?2022-01-05T19:43:52+00:00

Psychiatric nurse practitioners are advanced practice nurses with experience and training allowing them to make clinical diagnoses, interpret lab results, prescribe medication, and provide supportive therapy to children, adolescents, and adults. “Psychiatric” service refers to their expertise in evaluating mental health conditions and prescribing medication in alignment with a client’s values and needs.

Do you offer treatment for addiction?2022-01-05T19:44:08+00:00

Yes. ReKlame is able to help its clients who have concerns with chemical addictions (e.g. opioids, alcohol, methamphetamines). We believe in a harm reduction, integrative approach to treatment, so you can regain control of your life with consistent, holistic medical care.

What is burprenorphine?2022-01-05T19:44:28+00:00

Buprenorphine is a medication used to treat opioid dependency as medication-assisted treatment (MAT). Buprenorphine offers several benefits to those with opioid dependency and to others for whom treatment in a methadone clinic is not appropriate or is less convenient.

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