Privacy Policy

At ReKlame Health, LLC and Integrative Wellness Nurse Practitioner in Psychiatry, PLLC (“ReKlame Health,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, www.reklamehealth.com/ (the “Site”), and website-related features, including appointment booking, patient referrals, employment applications, contact forms, communications sign-ups, and chat features. This Privacy Policy does not replace our Notice of Privacy Practices, which governs uses and disclosures of personal information, including health information, in connection with healthcare services, and records that identify an individual as having or having had a substance use disorder, in accordance with applicable federal and state law, including HIPAA and 42 CFR Part 2.

Please do not submit personal information, including health information, records that identify an individual as having or having had a substance use disorder, or other sensitive information through general Site forms unless ReKlame Health specifically directs you to do so. The Site is not intended for medical emergencies or urgent care communications. IF YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS OR ARE CONSIDERING HARMING YOURSELF OR OTHERS, CALL OR TEXT 988 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.

If there is a conflict between this Privacy Policy and our Notice of Privacy Practices regarding uses and disclosures of personal information, including health information, in connection with healthcare services, and/or records that identify an individual as having or having had a substance use disorder, the Notice of Privacy Practices will control. Our Notice of Privacy Practices is available on our Site and may be requested using the contact information below.

Information We Collect

We may collect personal information that you provide to us, including your name, email address, mailing address, telephone number, date of birth or age, location information, appointment-request information, referral information, insurance coverage or payment information, employment application materials, and any other information you choose to submit. We may also collect demographic or preference information, such as ZIP code, age range, gender, preferences, interests, and similar information. Some demographic information may be personal information depending on how it is collected, combined, or used.

Specifically, we may collect, store, or process information when you:

  • Submit an appointment request, patient referral, contact form, employment application, or other form on the Site;
  • Interact with our chat features;
  • Create or use an account, portal, scheduling tool, or other interactive feature made available through the Site;
  • Contact us with inquiries, including by email, phone, text message, contact form, or other communication channel;
  • Sign up to receive newsletters, blog updates, appointment-related communications, or other communications; or
  • Voluntarily provide information to us or to our service providers acting on our behalf.

The Site may also automatically collect details about your device, browser, and use of the Site. This information may include your IP address, browser type, device identifiers, domain names, access times, referring website addresses, pages viewed, links clicked, and other usage information. We use this information to operate the Site, maintain service quality, improve Site functionality, protect security, and generate general statistics about use of the Site. Some parts of the Site use cookies and similar technologies to collect information about your general internet usage. See the section below called “Cookies and Tracking Technologies” to learn more.

Appointment Booking and Patient Referrals

If you use the Site to request an appointment or submit a patient referral, we may collect information about the prospective patient, the referring person or organization, contact details, requested services, insurance or payment information if applicable, and health-related information you choose to provide. If a referral includes information about another person, you should submit only information you are authorized to provide. Health-related information submitted through appointment or referral features may include personal information, including health information, and/or records that identify an individual as having or having had a substance use disorder, and will be handled in accordance with our Notice of Privacy Practices and applicable law.

Care Team Outreach

Our care team may contact existing patients and prospective patients to respond to appointment requests, referrals, service inquiries, care-related questions, or other requests for information. In connection with this outreach, we may collect, verify, or process contact details, requested services, insurance coverage information, and other information the individual or referring person chooses to provide. Personal information, including health information, collected or used in connection with healthcare services will be handled in accordance with our Notice of Privacy Practices and applicable law.

Customer Service Chat Feature

The Site may include a customer service chat feature that allows you to communicate with us about general questions, scheduling, account support, technical issues, or other non-emergency matters. When you use the chat feature, we may collect, store, or process the contents of your chat messages, your name and contact information, appointment-request or service-related information, device or usage information, and any other information you choose to provide through the chat. Please do not use the chat feature for medical emergencies or urgent care communications, and do not submit sensitive health information through the chat feature unless ReKlame Health specifically directs you to do so. Information submitted through the chat feature may be used to respond to your request, provide customer or patient support, improve the Site, maintain records, and support our business operations, subject to our Notice of Privacy Practices and applicable law where the information relates to healthcare services.

Employment Applications

If you apply for employment through the Site, we may collect applicant information, including your resume, contact information, employment history, education, professional credentials, references, licensure information, and other information you submit in connection with your application. We use applicant information to evaluate applications, communicate with applicants, conduct recruiting and hiring activities, comply with legal obligations, and maintain employment-related records.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information through the Site, please contact us using the contact information below. If minors receive healthcare services from ReKlame Health, information about those services will be handled in accordance with our Notice of Privacy Practices and applicable federal and state laws, including laws that may address parent, guardian, and minor rights.

Personal Information and Records That Identify an Individual as Having or Having Had a Substance Use Disorder

In using certain Site features or healthcare-related services, you may provide   personal information, including health information, and/or records that identify an individual as having or having had a substance use disorder. You may also provide information subject to additional protections under applicable state health privacy, mental health, telehealth, and record retention laws, where applicable. Our Notice of Privacy Practices is a separate document that governs how your personal information, including health information, and/or records that identify an individual as having or having had a substance use disorder may be used and disclosed in accordance with HIPAA and 42 CFR Part 2, and other applicable law. Any medical, mental health, medication management, or other health information that is subject to specific protections under applicable federal or state law will be used and disclosed only in accordance with those laws.

How We Use Personal Information

We collect and use personal information to operate the Site, provide website-related features you request, communicate with you, conduct care team outreach, manage appointment requests and referrals, evaluate employment applications, provide customer service chat support, improve the Site, protect security, comply with legal obligations, and support our business operations. Marketing, promotional communications, surveys, testimonials, or research-related contacts involving personal information, including health information, and/or records that identify an individual as having or having had a substance use disorder will be handled only as permitted by our Notice of Privacy Practices, HIPAA, 42 CFR Part 2, and applicable state law. We may also use your information for the following purposes:

  • To fulfill the purpose for which you provided the information;
  • To allow you to participate in interactive features of the Site;
  • To send administrative, transactional, appointment-related, recruiting, or other communications;
  • To use information in any other way we describe when you provide it or with your consent; and
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, financing, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about Site visitors, patients, applicants, or other users may be among the transferred assets, subject to applicable law.

Communications Preferences

You may opt out of marketing emails by using the unsubscribe mechanism in those emails or by contacting us using the contact information below. You may request that we stop sending non-essential text messages or other non-essential communications where applicable. Even if you opt out of marketing or non-essential communications, we may still send transactional, administrative, appointment-related, care-related, legal, or security communications where permitted by law.

How We Disclose Personal Information

We do not sell your personal information to third parties for money. We may disclose personal information to service providers and trusted partners that help us operate the Site, host or maintain systems, book online appointments, process referrals, perform analytics, send email, postal mail, or text messages, provide customer or patient support, process employment applications, or provide other services on our behalf. We may also disclose personal information as follows:

  • To fulfill the purpose for which you provided the information;
  • For any other purpose disclosed by us when you provide the information;
  • With your consent or authorization, where required;
  • To a buyer, successor, or other party in connection with a merger, divestiture, restructuring, reorganization, dissolution, financing, or other sale or transfer of some or all of our assets, subject to applicable law;
  • To enforce agreements, including any applicable terms of service;
  • To establish, exercise, or defend our legal rights;
  • To law enforcement, courts, regulators, public authorities, litigants, or other government authorities if we reasonably believe disclosure is necessary or appropriate to comply with law, respond to legal process, protect the security or integrity of the Site or our information systems, or exercise or protect our rights, privacy, or safety, or the rights, privacy, or safety of our affiliates, patients, clients, users, applicants, or others; and
  • If we reasonably believe disclosure is necessary or appropriate to protect against fraud, security threats, illegal activity, or harm to the rights, property, or safety of ReKlame Health or others.

We use and disclose personal information, including health information, in connection with healthcare services, and/or records that identify an individual as having or having had a substance use disorder, only as described in our Notice of Privacy Practices. 

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, analytics tools, and similar technologies (“Tracking Technologies”) to operate the Site, remember preferences, understand how visitors use the Site, improve content and functionality, help protect security, and support communications or marketing activities where permitted. Tracking Technologies may collect information such as IP address, device identifiers, browser type, pages viewed, links clicked, referring pages, and time spent on the Site. The use of Tracking Technologies does not give us access to the rest of your computer or device.

We use both first-party Tracking Technologies and third-party Tracking Technologies. Depending on the Tracking Technologies used and applicable law, certain disclosures for analytics, advertising, or cross-context behavioral advertising may be considered a “sale,” “sharing,” or use for targeted advertising. We do not use or disclose personal information, including health information, in connection with healthcare services, and/or records that identify an individual as having or having had a substance use disorder for targeted advertising except as permitted by applicable law and our Notice of Privacy Practices.

You can choose to refuse cookies or set your browser to notify you each time a website tries to set a cookie. You can learn more about cookies, including how to disable them, through your browser settings and available industry opt-out tools. Where required by law, you may also request to opt out of sales, sharing, targeted advertising, or certain profiling by contacting us using the contact information below or by using any cookie preference tool we make available on the Site.

If you disable cookies, some Site features may not function properly.

The Site currently does not respond to “do not track” or similar browser signals. We will honor legally required opt-out preference signals if and when applicable to our Site and data practices.

Security 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data protection procedures are entirely infallible, and we cannot guarantee that personal information will be 100% secure. 

Third-Party Websites and Services

The Site may contain links to third-party websites, applications, social media features, embedded content, or other services that we do not control. If you access third-party websites or applications through the Site, your use of those third-party services is governed by their terms and privacy policies. Other parties may collect personal information about your online activities over time and across different websites when you use the Site or interact with third-party content.

We encourage you to review the privacy policies of third-party websites and services so that you can understand how they collect, use, and disclose your information. We are not responsible for the privacy practices, privacy policies, or content of third-party websites or services.

International Visitors

The Site is hosted and operated in the United States. If you access the Site from outside the United States, please understand that your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. U.S. law may not offer the same privacy protections as the law of your jurisdiction.

State Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have certain rights, including, but not limited to, the right: to request access to, correction of, deletion of, or portability of certain personal information; to opt out of certain processing, sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; or to appeal a denial of a privacy rights request. You may also have additional rights or protections under applicable consumer privacy, health privacy, telehealth, mental health, record retention, and breach notification laws. California’s “Shine the Light” law permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make a privacy request, please contact us at hello@reklamehealth.com.

Review, Correction, and Privacy Requests

You may request to review, correct, delete, or exercise other rights regarding personal information by contacting us using the contact information below. We may need to verify your identity and authority before processing a request, and we may deny or limit a request where permitted by law. If applicable law gives you a right to appeal our decision, you may submit an appeal by replying to our decision notice or contacting us at hello@reklamehealth.com. Requests involving uses and disclosures of personal information, including health information, in connection with healthcare services, and/or records that identify an individual as having or having had a substance use disorder, or medical records will be handled in accordance with our Notice of Privacy Practices and applicable healthcare privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or user feedback. When we update this Privacy Policy, we will revise the “Last updated” date below. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, disclose, and protect personal information.

Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us by email at hello@reklamehealth.com, by phone at 718-790-4511, or by mail at 157 East 86th Street, Suite 5, New York, NY 10028.

Last updated: July 27, 2026